Think back to when you started your business; can you remember worrying that one of the toughest parts about it would be getting your clients to pay you? That’s what many business owners find out the hard way as they grow their client list. The smart action to take in fighting this aspect of business is to partner with an account collections specialist who knows how to recover your money without ostracizing you from the clients you’ve worked hard to capture.
In some cases, the customer really wants to pay, but they have some financial problems that keep them from doing it on time. Other customers have a financial strategy that includes paying late on purpose while others find every excuse possible not to pay you.
While it’s difficult to get someone who simply refuses to pay to get current on their account, most people are willing to settle up for services rendered. In any case, it takes the expertise of an account collections professional to guide you through the recovery process.
Some guidelines to follow when trying to recover debt should include keeping your recovery efforts far from becoming harassing. There is no faster way to lose a customer than by treating them unethically. You need them coming back to you if you’re going to experience any growth. Don’t leave more than one message for them per day if they don’t pick up when you call.
Many companies will try to avoid the late-paying scenarios as much as possible by following consistent and prompt billing practices. But even the best billing practices will encounter a fair share of clients that simply fall behind, so don’t be surprised when all the attention you give your billing practices doesn’t produce 100 percent effectiveness.
You can try writing letters along with your phone calls to double up on the payment requests. This conveys to the account holder that you’re serious about getting what’s due to you. If this also produces less than the desired effect, it’s definitely time to call in an account collections company to handle the matter for you.
You should never let a collection effort become personal, even if the debtor demonstrates a high level of frustration with your call. It’s only business, and letting it become personal only makes matters worse. Furthermore, losing your professional tone puts you several steps back on the path to getting the debtor to pay you.
Another reason it’s smart to have an account collections specialist on your side is that they know the law, they are trained in how to communicate with debtors and they have a far better chance at getting your funds back into your account than any of your staff.
Choose Omega-RMS,llc., for your account collections needs. We have the latest hardware and software that allows us to track down debtors that you’ve written off. We’ve also got a clean track record and client success stories that can speak to our ability to get your unpaid invoices taken care of.