How your brand is perceived by the public is extremely important in not only keeping your current customers, but also in building on those existing consumers and bringing more into the mix. It’s easy to get caught up in a social media storm should something go awry, causing damage to
your brand. This is one possible reason so many companies shy away from partnering with a debt collection company – they’re afraid of the backlash of a negative collections experience.
What they are missing out on is a collection experience far greater than what the average business owner can provide with an in-house collections department and without all the backlash.
There are many rules and regulations regarding the way you can go after debt. To be in compliance, you have to stay abreast of each and every new rule that pops up each year in every state (your level of attention to all of these rules depends on which state your debtors reside in).
Your debt recovery collection experience must focus on compliance. The laws might seem restrictive, but they actually help you do a better job of maintaining a positive customer relationship while also staying out of trouble with government officials.
You’re going to have complaints even when you uphold every letter of the law, but the more you follow a professional code, the less likely you are to have numerous complaints filed against you. In order to ensure that none of your employees are being held accountable for compliance issues, it’s best to outsource your debt collection needs.
Your customers will have a positive debt collection experience if the people trying to collect are well trained. The best collection firms will spend a lot of resources on training, just to make sure your brand is represented well and you avoid any negative impact. The goal is to get your money back, not distance your customer base from you, which is why a well-trained employee in a debt
collection firm is better at going after debt than your employees.
Customer experience has become an extremely important part of the business strategy today. Everyone is focused on a more customer-centric experience. This extends to the debt collection part of the business. Nobody likes to be called about their debt, but the top-notch firms will provide a customer experience that actually enhances your relationship with your customer base, even those who are chronically late on their payments.
If you have been putting off outsourcing your debt collection needs, you should know that you’re putting off improved customer loyalty and satisfaction, improved collection rates and reduced exposure to compliance infractions. You’re also probably putting off having access to professionals who can spot risky accounts well before anyone in your collection department will spot them.
When you partner with quality firms like Omega-RMS, llc., you’re getting involved with a group of professionals that know about training, compliance, customer-centric service and representing your brand with integrity. As a member of the Association of Credit and Collection Professionals, we’ve proven ourselves as ethical and professional stewards of the debt collection industry.
Contact us today to learn about our services and how they can boost your brand as well as your cash flow.